Memorial Service Life Insurance Company    Lincoln Memorial Life Insurance Company    National Prearranged Services (NPS) Inc.
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Lincoln Memorial Life Insurance Company (“Lincoln”), Memorial Service Life Insurance Company (“Memorial”) and National Prearranged Services, Inc. (NPS) were placed into Liquidation effective September 22, 2008 under an Order Appointing Liquidator, Order Approving Liquidation Plan and Permanent Injunction issued by the Texas Receivership Court . The Liquidation Plan was effective October 23, 2008.
The offices of the Special Deputy Receiver (SDR) for Lincoln Memorial Life Insurance Company, Memorial Service Life Insurance Company and National Prearranged Services Inc. remain open at this time.

The SDR has developed contingency plans to address potential sources of disruption in our work. Our intention is to continue to serve the needs of contract holders, funeral homes, stakeholders and guaranty associations while keeping our employees safe. The SDR's team does not expect any significant delays in responding to inquiries, processing claims or issuing payments due to spread of the COVID-19 virus at this time. We will continue to update this website should the situation change. Thank you for your patience and understanding.

PNC Bank Pays $111 Million Judgment: on September 22, 2021, PNC Bank paid $111,031,594 in full satisfaction of the judgment against it in the Howard v PNC litigation. The matter is now concluded.

The SDR posted its First Quarter Status Report on January 24, 2023. It is located at the "NOTICES" tab.




NOTICE REGARDING TRANSITION OF LINCOLN MEMORIAL LIFE POLICIES AND COVERED OBLIGATIONS UNDER THE LIQUIDATION PLAN AND RELATED PRENEED CONTRACTS

The majority of the remaining Lincoln Memorial policies covered under the Liquidation Plan are being handled by solvent assuming carriers or the applicable guaranty associations themselves. Before submitting a claim or making an inquiry to the SDR, please use the "Search Tool" immediately above to determine who is handling claims or inquiries. The SDR will not be able to assist you on any claims or inquiries regarding a policy or related preneed contract that has been assumed by another carrier or is being handled by a guaranty association.

At this time, the SDR continues to administer:
  • Any policies and contracts related to the Mt. Washington Trust, funeral home and cemetery;
  • Policies and contracts sold by the Hollywood Forever Funeral Home and Cemetery; and
  • Certain other policies and contracts.

CONTACT INFORMATION


Claims Department:
  P.O. Box 160050  
Austin, TX 78716
claims@lincolnmemoriallife.com


Telephone:

 Toll Free at (800) 334-3851 or (512) 328-0075
Please note that call volume is high at this time. We appreciate your patience.
Please know that our staff is working diligently to assist you with your questions.

Fax:

 (512) 328-0072 (512) 329-7167
(512) 329-7165  



Lincoln Memorial Death Claims
SEARCH TOOL: CLICK HERE TO SEE IF YOUR LINCOLN POLICY OR CONTRACT WAS ASSUMED OR TRANSFERRED.
    
 
Effective 11/1/2017, the vast majority of the Lincoln Memorial covered obligations were assumed. Contact Texas Service Life for information and the appropriate forms for claims on the assumed policies.

Texas Service Life Insurance Company
  2121 Lohmans Crossing Road, Suite 504-577  
Lakeway, TX 78734
  Phone: (877) 248-1111
  Main Fax: (512) 263-6981
  Claims Fax: (512) 637-4989
LBLClaims@tslic.com  




Memorial Service Life Death Claims

Memorial Service Life Insurance Co. covered obligations were assumed by Investors Heritage Life Insurance Co. on July 1, 2011. All claims must be submitted to Investors Heritage Life Insurance Company by fax at (502) 875-7084. For telephone inquiries, please call (800) 422-2011.

All Memorial Service Life payments must go to Investors Heritage Life Insurance Company:
   
Investors Heritage Life Insurance Company  
P.O. Box 717
Frankfort, KY 40602
  Phone: (800) 422-2011  
  Fax: (502) 875-7084  




GENERAL CORRESPONDENCE

Lincoln Memorial / NPS
P.O. Box 160050
Austin, TX 78716
info@lincolnmemoriallife.com

   
Missouri Insurance Guaranty Association
Telephone: (800) 769-6320 or visit their website http://www.mo-iga.org